Service Guarantee

EOS is committed to exceeding client expectations. When you contact us, you can expect:

  • 24/7/365 Live person phone and e-mail support.
  • Over 99% of the time, we will respond to your EOS.Web Online Help and e-mail cases immediately.
  • Over 99% of the time, your incoming phone call will connect to a technician in less than one minute.
  • You will always receive our utmost attention.
  • You will be treated with respect, professionalism, and patience.
  • We will provide you with frequent phone or e-mail progress updates on open support cases.
  • We will notify you when a case is closed to avoid any uncertainty about its status.
  • Every email or call you place to EOS Client Services will be entered into our Help Desk database where you can track its progress online via EOS.Web Online Help Portal.

We are committed to providing you with convenient and exceptional service.

  • You will receive updates and enhancements at least once per month.
  • We will keep you up-to-date by publishing EOS newsletters, case studies, and tweets.
  • We will hold periodic virtual user group meetings.
  • All clients will be invited to periodic EOS Client Receptions.
  • We can offer you expert consultation services.

EOS International is dedicated to “Exceptional Client Service”.

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